FAQ

Products and Materials

What materials are the products printed with?

We offer a wide range of 3D printing materials, including PLA, PETG, ABS, TPU and other advanced options. When purchasing, you can select the material that best meets your needs, such as:

  • PLA : Ideal for decorative and sustainable objects.
  • PETG : Perfect for strong, long-lasting items.
  • ABS : Ideal for robust and heat-resistant products.
  • TPU : Flexible material for objects such as covers or balls.
How do I choose the best material?

On each product page you will find a description of the characteristics of the available materials. If you have any doubts, contact us and we will help you choose the most suitable material.

Are the materials eco-friendly?

We use biodegradable materials such as PLA for those looking for a more sustainable option. For more technical applications, we offer highly resistant materials.

Can I request a combination of materials?

Yes, for some products it is possible to combine different materials. Write us for custom requests.

Orders and Shipping

How long does it take to receive an order?

Shipping times vary by destination and product, but orders are generally processed within 2-3 business days and delivered within 5-7 business days. For customized products, production time will be communicated at the time of ordering.

Can I change or cancel an order?

You can change or cancel your order within 24 hours of confirmation. Contact us immediately to make changes.

What are the shipping costs?

Costs are calculated at checkout based on weight and destination. We offer free shipping, in Italy, for orders over 59 euros.

Do you also ship abroad?

Yes, we ship internationally. However, shipping times and costs depend on your location.

Care and Maintenance

How do I clean 3D printed products?

Use a soft cloth to remove dust or light stains. Avoid using harsh detergents, especially for more delicate materials such as PLA.

Can I use the products outdoors?

Yes, but keep in mind that materials like PLA can degrade with prolonged exposure to sun or heat. For outdoor use, we recommend materials like PETG or ABS.

How do I maintain the flexibility of TPU objects?

Avoid exposing TPU to extreme temperatures or direct sunlight for extended periods to preserve its flexibility.

Customizations

Can I request a completely customized product?

Yes, we can make custom items on request, such as action figures, architectural models or specific gadgets. Contact us to discuss your project.

Can I choose the colors of the products?

Of course! We offer a wide range of colors. You can select the desired option when ordering. If you do not find the color you are looking for, please contact us.

Is it possible to print an object from an STL file provided by me?

Yes, we accept STL files for printing. Please send us the file for evaluation and quote.

Payments and Returns

What payment methods do you accept?

We accept credit card payments, PayPal, Klarna and more. Transactions are safe and secure.

Can I request a refund?

Yes, we offer refunds for products returned within 14 days of delivery, provided they are in their original condition. Contact us for more details.

What should I do if I receive a damaged product?

If you receive a defective or damaged item, please send us a photo and description of the problem. We will replace or refund.

Technical Questions

How does 3D printing work?

3D printing uses an additive process in which material is deposited layer by layer to create a three-dimensional object from a digital model.

What is the maximum size of printable objects?

The maximum size for printable objects is 256 mm x 256 mm x 256 mm , which is the maximum volume allowed by our printer. For larger projects, we can consider dividing them into multiple printable and assembleable parts.

Can I request products with very fine details?

Yes, our printing tools allow you to obtain extremely precise details. The resolution depends on the material chosen and the design.

Contact and Support

How can I contact you for more information?

You can write to us through our contact form, send an email to tridi.italia@gmail.com, or contact us on social media.

Do you provide assistance for special projects?

Yes, we are always available for custom projects. Tell us your idea and we will work together to make it happen.